1. Overview
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your product under certain conditions. This Returns Policy outlines how and when returns can be made.
2. Eligibility for Returns
To qualify for a return:
- Time Frame: Items must be returned within 30 days of the purchase date.
- Condition: Items must be in their original, unused condition with tags, labels, and any original packaging intact.
- Proof of Purchase: A valid receipt or proof of purchase must be provided.
3. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Gift cards and promotional items
- Downloadable software or digital products
4. Return Process
- Initiate Return: Contact us at [Insert Contact Email] or call +1 737 283 1242 to initiate the return. Provide your order number and reason for return.
- Approval: After reviewing your request, we will approve or deny the return based on eligibility. If approved, we will provide instructions for returning the product.
- Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
5. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved:
- Method of Refund: Refunds will be issued to the original payment method within 7–10 business days.
- Partial Refunds: In certain cases, only partial refunds may be issued if items show signs of use or are not in their original condition.
- Shipping Costs: Original shipping costs are non-refundable unless the item was incorrect or defective.
6. Exchanges
Exchanges are permitted for defective or damaged items. To exchange an item, contact us within 7 days of receiving the product. Approved exchanges will be shipped to you at no additional cost.
